c11 2021 Terms and Conditions
Reading these terms and conditions in full is mandatory before using any c11 2021 service. This document describes in detail all conditions relating to account management, bonuses, payments, responsibility, and codes of conduct.
Important Notice: These terms and conditions may be updated from time to time. Continued access to the site after each update will be taken as acceptance of the revised terms. We recommend checking this page regularly.
Table of Contents
1 General Provisions
These terms and conditions serve as the legal agreement between the c11 2021 platform and its users. Accessing the c11 2021 website, opening an account, or using any service will be taken as full acceptance of these terms.
In this document, "platform" or "service" refers to the c11 2021 website, mobile application, and all associated services. "User" refers to any person who accesses the platform or uses its services.
c11 2021 reserves the right to amend these terms at any time. For significant changes, we will attempt to notify users through their registered contact details. However, it is the user's own responsibility to ensure they stay up to date with the terms.
2 Eligibility and Account
2.1 Age Requirement
Users must be at least 21 years old to open an account on c11 2021. Persons under 21 are strictly prohibited from opening an account or participating in any betting or casino activity on this platform. The platform operator may at any time request identity documents or other proof for age verification.
2.2 Account Registration
Each user may open only one account. If a single person holds multiple accounts, all accounts will be cancelled and funds held may be forfeited. All information provided at registration must be accurate, complete, and up to date.
- You must provide your correct name, mobile number, and email address when registering.
- Providing false information may result in account cancellation.
- To change your details, please contact the support team.
- Opening an account in the name of a corporate or institutional entity is not permitted.
2.3 Identity Verification (KYC)
c11 2021 may verify a user's identity at any time, particularly before significant withdrawals. Failure to provide the required documents in time may delay the withdrawal process. This identity verification process is carried out in the interest of all users' security.
3 Account Security
It is the user's sole responsibility to keep their account login details — username and password — completely confidential. Granting any third party access to your account is prohibited.
- Use a strong password and change it regularly.
- Always log out after using a public or shared device.
- If you notice any suspicious activity on your account, notify the support team immediately.
- Never share your OTP or verification code with anyone.
4 Deposits and Withdrawals
4.1 Deposits
The minimum deposit amount on c11 2021 is ৳200. Deposits can be made using bKash, Nagad, Rocket, and Upay. Users must use a mobile banking account registered in their own name.
4.2 Withdrawals
The minimum withdrawal amount is ৳1,000. Withdrawals can be made via bKash, Nagad, Rocket, and Upay. Withdrawal processing normally takes between 15 minutes and 2 hours. However, this time may be longer during verification procedures or unusual circumstances.
- All bonus wagering requirements must be fully met before requesting a withdrawal.
- The mobile number used for withdrawal must match the number registered on the account.
- c11 2021 reserves the right to verify any withdrawal request.
- Multiple withdrawals can be made at the same time, but each must meet the minimum requirement.
5 Bonuses and Promotions
5.1 Welcome Bonus
New accounts on c11 2021 receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a balance of ৳2,200, and the wagering requirement is ৳1,200 × 10 = ৳12,000.
5.2 Bonus Terms of Use
- Each user is entitled to the welcome bonus only once.
- Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement is met.
- Attempting to claim the same bonus through multiple accounts will result in all accounts being cancelled.
- Bet limits on certain games when using bonus funds may apply — see the latest promotions page for details.
- c11 2021 reserves the right to change or withdraw any bonus offer at any time.
6 Betting and Gaming Rules
6.1 General Betting Rules
All betting and gaming activities on c11 2021 are conducted on principles of fairness and transparency. Each game has its own rules, which can be found within the game interface. The platform reserves the right to review any technical error that appears in a game result.
6.2 Cricket and Sports Betting
Specific rules apply to each event in sports betting. If a match is cancelled or postponed, bets will be settled according to the platform's established rules. Specific markets will be available for betting on BPL, IPL, T20 World Cup, and other international cricket events.
- A bet cannot be changed once it has been confirmed.
- Odds in in-play betting can change quickly.
- If a bet is not placed at the correct odds due to a technical issue, it may be cancelled.
- In a multi-bet, if all selections are not correct, the entire bet will be considered void.
6.3 Live Casino
All live casino games, including Baccarat, Roulette, and Teen Patti, are broadcast live. If a live game connection is lost, bets will be settled on the last accepted result. The same rules apply to games from Evolution, Pragmatic Play Live, and other studios.
7 Responsible Gaming Terms
c11 2021 believes in responsible gaming. Following our responsible gaming guidelines is important for every user. Users can set their own deposit limits, session times, and betting limits.
- Gambling is a form of entertainment — not a solution to financial problems.
- Do not rely on winnings; only bet what you can afford to lose.
- If you need a break from gaming, use the self-exclusion option.
- Do not allow anyone under 18 or 21 years of age to use the platform.
- If you notice any signs of a gambling problem, seek professional help.
8 Prohibited Activities
The following activities are strictly prohibited on the c11 2021 platform and may result in immediate account cancellation:
- Fraudulent Activity: Attempting to influence the game or betting process through bots, automated software, or any artificial means.
- Money Laundering: Using the platform as a channel for illegal money transfers.
- Account Sharing: Allowing others to use your account or using another person's account.
- Bonus Abuse: Attempting to claim bonus benefits using multiple accounts or false information.
- Harassment of Staff: Harassing or threatening the support team.
- Exploiting Platform Vulnerabilities: Identifying a technical error and attempting to take advantage of it without reporting it.
- Betting on Behalf of Third Parties: Operating an account on behalf of a professional betting syndicate.
9 Account Suspension and Closure
c11 2021 reserves the right to temporarily suspend or permanently close any account, for any reason and without prior notice, particularly in cases of breach of these terms.
9.1 Account Suspension
An account may be temporarily suspended while an investigation is ongoing. Once the investigation is complete, a decision will be made to either restore the account or close it permanently.
9.2 Voluntary Closure
A user may request account closure at any time. An opportunity to withdraw the remaining balance will be provided before closure, provided it meets the valid conditions.
9.3 Closure Due to Breach of Terms
If an account is closed due to a breach of terms, c11 2021 reserves the right to forfeit any funds obtained unlawfully or through bonuses. However, the return of legitimately deposited funds will be considered on a case-by-case basis.
10 Privacy and Data Protection
c11 2021 is committed to protecting users' personal data. Full details of how data is collected, stored, and used can be found in our Privacy Policy. All data is kept secure using SSL encryption.
- Personal data is not sold to any third party.
- Documents collected for identity verification are stored securely.
- Data is not used for marketing purposes without the user's consent.
- In cases of legal obligation, data may need to be provided to the relevant authorities.
11 Limitation of Liability
c11 2021 always strives to maintain a high standard of service, but the platform's liability will be limited in the following circumstances:
- Technical Disruptions: c11 2021 is not liable for losses caused by internet connection problems, server downtime, or third-party technical issues.
- Incorrect Information: The user is solely responsible for any problems arising from incorrect information they have provided.
- Third-Party Games: c11 2021 is not directly liable for any issues with game providers' software, but assistance will be provided to resolve the problem.
- Financial Market Fluctuations: Betting outcomes or winnings will not be considered financial advice.
12 Changes and Termination
c11 2021 reserves the right to change these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the new terms. To learn more about us and understand how c11 2021 operates, please read the About Us page.
If c11 2021 decides to shut down its services entirely for any reason, users will be given adequate notice and arrangements will be made to return any valid balances.
If any part of these terms is found to be legally unenforceable, the remaining parts will remain fully in effect. These terms are written in Bengali and, in the event of any dispute, the Bengali version will be considered final.