c11 2021 Privacy Policy

1. Introduction

Welcome to the c11 2021 platform. This Privacy Policy ("Policy") describes how c11 2021 handles the personal information of its users. When you visit our website https://c112021.cam, create an account, or use any of our services, you agree to the terms of this Policy.

We believe transparency is the foundation of trust. That is why every aspect of how we manage your information is presented here in clear, straightforward language, so you can use our services fully informed. For details on the general terms of using the c11 2021 platform, please read our Terms and Conditions page.

2. Information We Collect

c11 2021 may collect the following types of information from users. The information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily give us includes:

• Name and date of birth (for identity verification)
• Mobile number and email address
• Account username and password (stored in encrypted form)
• Mobile wallet details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Identity verification documents (where applicable)
• Information shared during live chat or email support

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• Device type, operating system, and browser information
• IP address and general geographic location
• Page visits, click patterns, and session duration
• Game history and transaction records
• Information collected via cookies and similar technologies

3. How We Collect Information

c11 2021 collects information through various methods:

• Account Registration: Information you provide when you open a new account with c11 2021 is collected at that time.
• Transaction Processing: Financial information required during deposits or withdrawals is collected at the time of the transaction.
• Customer Support: Information may be recorded when you contact us via live chat or email.
• Cookies and Tracking Technologies: Information is collected automatically when you visit the website.
• Identity Verification Process: Documents required for the KYC (Know Your Customer) process may be collected for security purposes.

4. How We Use Information

Collected information is used only for the following purposes:

4.1 Service Operations

• Creating, verifying, and maintaining accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and bonuses
• Providing customer support via live chat and email

4.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Ensuring account security
• Complying with applicable laws and regulations
• Following Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policies

4.3 Improvement and Personalisation

• Improving platform performance and user experience
• Presenting relevant games and offers based on user preferences
• Sending relevant promotional information (subject to user consent)

5. Data Storage and Security

c11 2021 treats the security of your information as its highest priority. We apply industry-standard security measures, which include:

• SSL Encryption: All information transmitted on the website is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Data is stored in secured data centres where unauthorised access is strictly controlled.
• Password Hashing: User passwords are never stored in plain text; strong hashing algorithms are used.
• Regular Security Reviews: System security is tested and reviewed on a regular basis.
• Staff Training: Employees who handle data follow strict confidentiality rules.

5.1 Data Retention Period

Your personal information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for the applicable period to meet legal obligations and prevent fraud. Once that period has passed, the information is securely deleted or anonymised.

6. Sharing Information with Third Parties

c11 2021 does not sell or transfer your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We work with trusted third parties to handle payment processing, technical infrastructure, and customer support services. These partners only have access to the information needed for their specific tasks and are also bound by strict confidentiality agreements.

6.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable laws. In such cases, we provide only the information legally required.

6.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving c11 2021, user information may be transferred. You will be notified in advance in such cases, and the protections in this policy will continue to apply.

7. Cookie Policy

The c11 2021 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security. The platform cannot function properly without them.
• Functional Cookies: Remember your language preference, game settings, and other personalised information.
• Analytics Cookies: Collect statistics to help us understand how users are using our site.
• Marketing Cookies: Used to show relevant advertisements and offers (subject to your consent).

7.2 Cookie Controls

You can accept or reject cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working correctly.

8. Your Rights

As a c11 2021 user, you have the following rights over your own information. To exercise any of these rights, please contact our support team.

8.1 Right to Access

You can find out at any time what information we hold about you. A copy of your information will be provided upon request.

8.2 Right to Correction

If any information we hold about you is incorrect, you can request that it be corrected. We will make corrections promptly after verification.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may need to be retained for a set period.

8.4 Right to Object to Processing

You can opt out of receiving marketing messages or object to certain types of data processing. For more information on responsible gaming, visit our Responsible Gaming page.

8.5 Right to Data Portability

You can request your data in a structured, commonly usable format.

9. Underage Users

All services on c11 2021 are available only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If it is found that an underage person is using our platform, their account will be closed immediately and the associated information will be deleted.

If you become aware that an underage person is using our platform, please notify our support team immediately. c11 2021 takes responsible gaming seriously and is committed to protecting minors.

Visit our FAQ page for answers to questions commonly asked on our site.

10. Policy Changes

c11 2021 may update this Privacy Policy from time to time due to operational needs, legal changes, or service improvements. If any significant change is made, we will notify you in the following ways:

• Via a clear notice on the website
• By sending a message to your registered email address
• Via a pop-up notification when you log in to the platform (for important changes)

If you continue to use c11 2021 after any changes, you will be considered to have accepted the terms of the updated policy. We therefore recommend reviewing this page from time to time and checking the policy date.

The provisions set out in this policy are consistent with c11 2021's overall Terms and Conditions. In the event of any conflict, the Terms and Conditions will take precedence.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. c11 2021's customer support is available seven days a week, twenty-four hours a day, in both Bengali and English.

You can reach us through the following channels:

• Live Chat: Click the chat icon in the bottom right corner of the website for immediate assistance.
• Email: [email protected]

For formal data privacy requests, please write "Privacy Request" in the subject line of your email. We will respond to your request as quickly as possible.