Responsible Gaming — Keep yourself and your family safe
c11 2021 believes that enjoyable gaming means staying within limits. The platform has built several self-control tools and support measures with each member's well-being in mind.
When gaming becomes a burden, seeking help is the brave thing to do. c11 2021 is always here for you.
Why Responsible Gaming Matters
Online gaming is an accessible form of entertainment for many people. But like any form of entertainment, going beyond limits can affect personal and family life. c11 2021 believes that a mindful player who keeps their time and money in check is the one who truly enjoys the experience.
The platform makes it clear — it is only for individuals aged 21 or older. Account registration and gaming by minors is strictly prohibited. c11 2021's Terms and Conditions covers this in detail, and age is verified at every registration.
Gaming should never be a substitute for income. It is purely entertainment — and to keep that entertainment safe, c11 2021 has made several self-control features available. If you ever feel the situation is getting out of hand, do not delay in seeking support.
Tools to Keep Yourself Safe
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, reducing the limit takes effect immediately; increasing it requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the platform automatically sends a warning and ends the session.
Self-Exclusion
If you feel you need a break, you can pause your account yourself — options range from 30 days to permanent exclusion.
Loss Limit
Set in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, placing further bets will not be possible.
Cooling-Off Period
A 24–72 hour cooling-off period can be set to prevent impulsive decisions. This time gives you a chance to step away from gaming and reflect.
Reality Check
You can enable pop-up notifications at regular intervals to remind you how long you have been playing.
To activate these tools or for any issue, contact c11 2021's 24/7 live chat support. Do not wait to get help.
Recognise the Warning Signs
If you notice any of the following signs in yourself, take them seriously and seek support if needed.
You repeatedly sit down to play in order to recover lost money, and each time you bet more.
You are cutting back on time with family, friends, or work for gaming, and you are playing in secret.
You feel restless or irritable when you are not playing, and the thought of stopping makes you uncomfortable.
You are borrowing money or taking from the family's essential expenses to fund gaming.
You are lying about gaming or hiding how much you play.
You have tried repeatedly to stop gaming but have not been able to.
These signs are not proof of weakness. Problem gambling is a recognized mental health condition that can be treated. You can also find more information on this in c11 2021's FAQ section.
Where to Find Help
c11 2021 Live Chat Support
Live chat support in both Bengali and English is available seven days a week, twenty-four hours a day. Talk to us about account limits, self-exclusion, or anything else — the team responds with care.
Email Support
Support is also available by email alongside live chat. Write out your situation in detail and the c11 2021 team will respond confidentially.
[email protected]
Family and Loved Ones
Family and trusted friends are the closest source of support. Open up about the problem — working through a plan together makes it much easier to manage.
Professional Counselling
Seeking advice from a mental health specialist or psychologist is nothing to be ashamed of. Specialist counselling for problem gambling is available — contact your nearest hospital or mental health centre.
Support Groups
Talking to people who are dealing with the same issue can provide real mental relief. Joining a local or online support group means you do not have to feel alone.
Self-Assessment
If you are unsure yourself, read the self-check questions at the bottom of this page. Answering honestly will help you understand whether professional help is needed.
c11 2021's Commitment
c11 2021 is not just a place for entertainment — it is a responsible platform. To protect its members, the platform ensures the following:
- Registration and gaming by anyone under 21 is completely prohibited.
- Advertising and promotional communications are directed at adults only.
- Once self-exclusion is activated, no promotional messages are sent to that account.
- An account is closed at any time upon the member's request.
- The customer support team is trained in responsible gaming and communicates with care.
- Member data is kept secure in accordance with the platform's Privacy Policy.
- An automated system is in place to review members' gaming history and detect unusual behaviour.
Safe Gaming Is a Habit
Set a budget, track your time, and remember — gaming is for enjoyment, not stress. c11 2021 is always here to support your safe gaming experience.
Self-Check Questionnaire
Read the questions below honestly. If you answer "Yes" to two or more, consider seeking support.
Protection of Minors
To open an account at c11 2021, you must be at least 21 years old. Age is verified at registration, and additional documents may be requested in doubtful cases. If a minor is identified, the account is closed immediately and any deposited funds are returned.
If there are children or teenagers in your household, use a PIN or password on your device. Enable the browser's parental control features and keep your login details private. Allowing anyone else to use your account is against c11 2021's rules.
Keep your login details private — do not share your password with anyone in the family.
Lock your device — do not leave your phone or tablet within reach of young children.